TCS provides contract and on call maintenance for all of the systems they have installed along with providing service for a number of systems installed by others. TCS maintains a service department that is geared to providing rapid response to customers needs at reasonable rates.
TCS maintains a staff of full-time technicians, including two electrical engineers, who are available to service customer requirements on a scheduled or emergency basis. In addition, TCS has arrangements with independent service contractors to provide overload coverage of customer needs. Response time between receipt of a call for service and personnel on-site is 30 minutes to 24 hours depending on location and urgency of customers needs. Emergencies are given priority and the response time will generally be as immediate as distance and circumstances allow. 24 hour a day on-call service is available.
TCS maintains a stock of standard parts on premise and generally has access to most required parts from local stocking distributors for non-inventoried items. Hourly service rates and annual maintenance contract rates are available upon request.